Troubleshooting¶

This section describes common installation issues when installing MIKE OPERATIONS.

For more trouble shooting issues, please refer to DHI Developers - FAQ and DHI Developers - Troubleshooting.

Job Manager Service will not start¶

In situations where a specific user has been specified for running the Job Manager Service, the installer could be prevented

from starting the service in case the user does not have the necessary rights to run services.

In this case, start the job manager service (DHI Solutions Job Manager Service) manually using the Services application of Windows.

The Services application will automatically grant the user access to running services.

Event Manager Service will not start (System.PlatformNotSupportedException)¶

If the DHI Event Manager Service is not starting during the installation, the installation cannot complete and will roll back.

The following stack trace can be found in the Windows Event Viewer.

Service cannot be started. System.PlatformNotSupportedException: Operation is not supported on this platform. 
   at System.Net.HttpListener..ctor() 
   at System.ServiceModel.Channels.SharedHttpTransportManager.OnOpen() 
   at System.ServiceModel.Channels.TransportManager.Open(TransportChannelListener channelListener) 
   at System.ServiceModel.Channels.TransportManagerContainer.Open(SelectTransportManagersCallback selectTransportManagerCallback) 
   at System.ServiceModel.Channels.TransportChannelListener.OnOpen(TimeSpan timeout) 
   at System.ServiceModel.Channels.HttpChannelListener`1.OnOpen(TimeSpan timeout) 
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) 
   at System.ServiceModel.Dispatcher.ChannelDispatcher.OnOpen(TimeSpan timeout) 
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) 
   at System.ServiceModel.ServiceHostBase.OnOpen(TimeSpan timeout) 
   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) 
   at DHI.Solutions.EventManager.Service...

To solve the System.PlatformNotSupportedException issue:

Start a command prompt as administrator.
Run sc config http start=demand
Run sc start http (to make sure that the http service is running).

Template_postgis_20 does not exist¶

After making a fresh installation of MIKE OPERATIONS, when trying to create a new database, if you receive an error message mentioning a missing database model template_postgis_20, it means that PostGIS was not installed correctly.

The solution is to reinstall PostGIS (see APPENDIX A). The download file can be found online.