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MIKE OPERATIONS Desktop - FAQ

Clicking on the map does not select features

Clicking on a point, line or polygon on the map will not change the selection in the Table View and not show the associated time series.

  • Check that a feature class and an Id attribute of the feature class is set, if a feature class should be referenced.
  • Check the ID reference in the point, line or polygon in the setup spreadsheet e.g. that the ID column was manually changed in the spreadsheet. The result of this could be that the Id value is not matching the value of the Id attribute in the feature class.

    To fix this, make sure that values in the Id column are prefixed with a single quote mark ', to force the spreadsheet cell to handle the value as a string.

How do I define the colours of a static feature layer?

In the map of MIKE Workbench, colours can be defined by setting the ‘Default Symbology’ of the layer.

This layout is used when displaying the map in both the MIKE Workbench and in MIKE OPERATIONS.

  • Select the layer on the map.
  • Change the colours using the property grid.
  • Save the layout at ‘Default Symbology’, using the context menu of the layer.

The symbology of a layer can also be specified in MIKE OPERATIONS, using the Properties view when selecting the layer in the Legend view.

Unable to access the Real-time API from MIKE Workbench

In order to access the real-time API from MIKE Workbench, the real-time module must be added to the runtime.config.

Add the following section to the runtime.config file:

  <Product
    Name="OperatorUI">
    <Plugins>
      <Plugin
        Name="DHI.Solutions.RealtimeManager.Business.RealtimeModule"
        Type="DHI.Solutions.Generic.IModule"
        Assembly="DHI.Solutions.RealtimeManager.Business.dll" />
    </Plugins>
  </Product>

This section can also be added running the OperatorUI.deploy.bat file found in the installation folder.

Layer is not changing colours according to the current threshold

If the table view is changing colour, but the layer on the map is not, it could be due to an invalid reference between the attribute value of the feature class specified on the feature type and the Id specified on the station.

Check the Feature Class and the Id Attribute of the Feature Type in ‘General Settings’.

Id’s of the rows on each item in the feature type must match the value of the feature class attribute.

Unable to send alert mails - Send mail is timing out

Firewall or antivirus programs can prevent MCRT from sending mails. This is because no response is received from the mail server before the connection times out, after 10 seconds.

To investigate if connection is possible, write the following in a command prompt:

telnet <server name> <port number>

  • <server name> - is the server names specified in the Mail Setup og MCRT.
  • <port number> - is the port number specified in the Mail Setup of MCRT.

e.g.

telnet smtp.gmail.com 587

If telnet fails to connect, the problem is related to the firewall or network connectivity.

If so, check the following:

  • Is the firewall is blocking the port specified in the Mail Setup?
    Contact the firewall owner/admin to check this.
  • Is the antivirus program preventing you from sending outbound mails?
    Check the antivirus software for blocking outgoing mails.

View layout is broken

The view sizes and docking are saved when closing MIKE OPERATIONS.

When upgrading versions, the views layout can get broken. In order to fix this, use the Reset Layout functionality.

Resetting the layout will delete the saved layout and reload the original layout.

After resetting, the layout of the current session will not be saved on exit. This means that the default layout is loaded when starting MIKE OPERATIONS again.

Dfs2, dfsu or Particle files are not showing

A dfs2 file, a Particle file or a dfsu file has been configured in MIKE OPERATIONS Desktop and is not showing on MIKE OPERATIONS Desktop or MIKE OPERATIONS Web.

  • Check if the time steps in the dfs2 file, particle file or dfsu file using e.g. MIKE Zero.
    Does the Observation Period selected in MIKE OPERATIONS, cover the time steps of the dfs2 or dfsu files.
  • Dfs2 files must be configured as Static Raster Layer to show on MIKE OPERATIONS Desktop.
  • Dfs2 and Dfsu files must be configured as Mesh Raster Layer or Grid Raster Layer to show on MIKE OPERATIONS Web.
  • On MIKE OPERATIONS Web, the user of the IIS, should have access to the folder and dfs2, dfsu and particle file.