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Trouble shooting

How to check/restart the job service

  • Open the Windows Task Manager.
  • Click on the Service tab.
  • Check if the DHI Job service is running.

  • If not right click on the service and select "start ..." to start the service.
  • Then go back to the job and manually execute by right clicking on the job and select "execute" to check that the job is running.
  • Is the job not started?

How to check that the license service is running as administrator

It is possible that the jobs don't run because of some changes in the licence setup. It is possible that the jobs don't run because of some changes in the licence setup.

  • Go to the windows start menu and find the DHI License Administration.
  • Run it as the administrator ....

  • Make sure that sure the license administrator is set to run with all users.

Unschedule a job not available in the Job Manager

Information about scheduled jobs is written into the file JobSchedules.xml found in C:\ProgramData\DHI.

The job manager service is using this file for getting information on when scheduled jobs should be executed.

When stopping the Job Manager Service, the file is updated with current information from the Job Manager Service.

JobSchedules.xml can be edited manually to remove scheduled jobs on e.g. deleted jobs or on old databases, deleting the entry for the job in the file.

Remember to stop the job manager service before editing the file as the job manager service will overwrite changes when stopping or when scheduling new jobs.

The Job Manager cannot subscribe for events

The Job Manager uses the Event Manager Service for updating the User Interface (i.e. job explorer). It shows the job status automatically, without doing a refresh on the job instance node.

This error will not prevent the Jobs from running normally.

To fix this issue, the user should first ensure that the Event Service is running and, if so, restart it.

This error can be encountered when more versions of the Event Manager service are running. In that case, the user should check the DHI.Solutions.EventManager.Config file. The ServicePort and RemoteServiceAddress should have the same value. For more information, read the Event Manager documentation.